At MyHelpfulBuddy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
1. Information We Collect
Personal Information
When you create an account, we collect:
- Email address (required for account creation and recovery)
- Display name (optional, if you choose to set one)
User-Generated Content
We store the content you create within the App, including:
- Reminders, tasks, and calendar events
- Shopping lists and wishlists
- Meal plans and budget entries
- Notes and habit tracking data
- Photos you upload to the App
Usage Data
We automatically collect certain information when you use the App:
- Device information (model, operating system version)
- App usage statistics (features used, crash reports)
- Log data (access times, pages viewed)
- Error logs and diagnostic information for troubleshooting
- Session recordings when technical issues occur (for debugging only)
- Performance metrics and app stability data
Location Data
If you use the Weather feature, we collect your approximate location to provide weather information. This data is not stored on our servers and is only used in real-time to fetch weather data.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App's functionality
- Sync your data across your devices
- Enable family sharing features (Premium only)
- Send you notifications (reminders, calendar alerts, etc.)
- Provide customer support
- Prevent fraud and ensure security
- Analyze usage patterns to improve the App
- Process subscription payments (through Apple and Google)
3. Data Storage and Security
Free Users
Free users' data is stored locally on their device only. We do not sync or store free users' content on our servers.
Premium Users
Premium users' data is encrypted and stored on secure cloud servers (Cloudflare) to enable:
- Cross-device synchronization
- Data backup and recovery
- Family sharing functionality
Security Measures
We implement industry-standard security measures including:
- Data encryption in transit (HTTPS/TLS)
- Encrypted data storage
- Regular security audits
- Access controls and authentication
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Family Sharing: With family members you explicitly authorize (Premium only)
- Service Providers: With trusted third parties who help us operate the App
- Legal Requirements: If required by law or to protect our rights
- Business Transfers: In the event of a merger, sale, or acquisition
5. Error Tracking and Monitoring
What We Track
We use error tracking services to improve app reliability and user experience:
- Crash Detection: Automatic detection of app crashes and errors
- Performance Monitoring: App loading times, responsiveness, and stability metrics
- Diagnostic Information: Technical data to help identify and fix issues
- Session Recording: Limited recordings when errors occur for debugging purposes
How Error Data Is Used
- Identify and prioritize bug fixes
- Optimize app performance and speed
- Improve user experience and stability
- Prevent similar issues from occurring
Data Protection
- Error data is processed separately from your personal content
- No personal reminders, notes, or lists are included in error reports
- Error data is automatically deleted after our retention period
- You can opt out of error tracking in the app settings
6. Third-Party Services
The App integrates with the following third-party services:
- Apple App Store / Google Play: For app distribution and subscription management
- RevenueCat: For subscription management and payment processing
- Cloudflare: For cloud storage and content delivery
- Firebase: For crash reporting and analytics
- LogRocket: For error tracking, performance monitoring, and debugging
- Weather API: For weather information
These services have their own privacy policies, and we encourage you to review them.
7. Your Data Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your account and data
- Export: Export your data in a portable format
- Opt-out: Disable notifications, data collection, or error tracking
- Error Data Control: Request deletion of error tracking data
To exercise these rights, contact us at support@myhelpfulbuddy.com
7. Data Retention
We retain your data for as long as your account is active. If you delete your account:
- Your personal data and user content will be permanently deleted within 30 days
- Anonymized usage data may be retained for analytics purposes
- Some data may be retained longer if required by law
8. Children's Privacy
The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and stored on servers located outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The "Last updated" date at the top of this policy indicates when it was last revised.
11. Your Data Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your data
- Withdraw consent for data processing
Request Data Deletion: If you want to permanently delete all your data from our systems, you can submit a deletion request through our Data Deletion Portal.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@myhelpfulbuddy.com
Data Protection Officer: privacy@myhelpfulbuddy.com