Email Support
Have a question or need help? Our support team is here to assist you. Send us an email and we'll get back to you as soon as possible.
support@myhelpfulbuddy.comFrequently Asked Questions
Account & Setup
How do I create an account?
Open the app and tap "Create New Account". Enter your email address, accept the terms, and you're all set! You'll receive a welcome email to confirm.
How do I recover my account?
Tap "Already have an account? Recover it" on the welcome screen. Enter your email, and we'll send you a 6-digit recovery PIN that expires in 15 minutes.
Premium & Subscriptions
What's included in Premium?
Premium unlocks: Cloud sync across devices, Family sharing (up to 5 members), Real-time collaboration, Automatic backups, and Priority support. Only £2.99/month!
How do I upgrade to Premium?
Go to Settings → Subscription in the app. Choose your plan and complete the purchase through the App Store or Google Play.
Family Sharing
How do I share with family members?
With Premium, go to Settings → Family. Share your family code with up to 5 members. They can tap "Join a Family Group" and enter the code.
What gets shared with family?
Shopping lists, wishlists, tasks, calendar events, meal plans, and budget tracker. Reminders, notes, and habits remain private.
Troubleshooting
The app isn't syncing
Make sure you have Premium and an internet connection. Try signing out and back in. If the issue persists, contact support.
I'm not receiving notifications
Check your device's notification settings for MyHelpfulBuddy. Make sure notifications are enabled both in your device settings and in the app.